When I started Concept Vehicle Leasing back in 2001 I had no idea where it would take me. I had a vision. I had a plan. I wanted to bring the ethos, service and value of a local business, to the national industry of vehicle leasing. But I had no idea whether it would succeed.
Like most business owners, I started where many of the great entrepreneurs such as Jeff Bezos, Richard Branson and Steve Jobs did… the spare room.
The company grew and so did the team. We soon progressed into a small team of 3, working from a little office in Morden. This was a great achievement, but it still wasn't the vision.
NOT ANOTHER FACELESS CORPORATION
You see, the vehicle leasing industry is plagued by large corporations, hiding behind the faceless protection of the internet.
But when you're face to face with your customers, as a real high street business you have to put customer service first.
By breaking the mould and placing Concept on the high street, where anyone could find us and our customers could pop in for a face to face visit, we'd be able to understand our clients better and provide them with the exceptional service they deserve.
SHINY NEW REMODELED HOME, RIGHT ON THE HIGH STREET
In 2005 we achieved our goal and moved into our current office space. Right on the high street in Surbiton, Surrey, it gave us the public and accessible location we'd always dreamed of. We were no longer just another faceless leasing company, hiding behind the internet, but instead a real, high street business where people could find us, meet us and see that we really do care about delivering excellence.
We're connected to the local community, networking with the other businesses around us and ensuring that Concept maintains that local business ethos, even as we grow.
We've loved our time here, but earlier this year we realised that our premises were not quite in line with the image we wanted to portray. It was time for a facelift. A few short months later and our office was transformed!
COME & SEE US FOR A WARM WELCOME & A CUPPA WHENEVER YOU NEED IT
We LOVE to get to know our customers, so our office doors are always open. You can pop in for a cuppa and chat, or just come have a nose around and see how it all works behind the scenes. The whole team work from this one base, ensuring better communication between them and giving you the opportunity to meet the people who take care of your orders.
So next time you're in the area why not pop in and say hello!
Cheers for now - Paul Bulloch