Business, Personal

Concept 5 Star Guarantee

Posted on May 22, 2017

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Concept 5 Star Guarantee

The Contract Hire and Leasing sector appears to be flourishing in the UK, with the British Vehicle Rental and Leasing Association (BVRLA) recording a 16% increase in total fleet size in 2015 to 4,477.971 vehicles across its membership.

The largest growth area in the marketplace appears to be attributed to a 32% increase in the number of Personal Lease Contracts, as consumer trends seem to be shifting from a sense of 'ownership' to 'user-ship'.

This impressive growth presents a real opportunity for Contract Hire and Leasing companies, but the marketplace is certainly crowded, with the BVRLA recording a massive surge in 'Leasing Broker' memberships to nearly 240 at the time of writing.

So in such a competitive marketplace with so many companies to choose from, how do you know who to pick? How do you know you're going to get value for money along with a good level of service?

After all, businesses can always 'talk a good job', and say that they offer the 'best service', but where's the proof?

Well, at Concept we have put our 'money where our mouth is' and launched a new 5 Star Customer Satisfaction Guarantee!

We have based our entire business model on service delivery, with 75% of all our business from repeat and referral customers. But now were going one step further, by offering to send customers a £50 voucher in the event that we fail to keep any of the promises we make.

The new 5 Star Customer Satisfaction Guarantee includes promises designed to re-enforce our approach to business – which is to provide honest and impartial advice, dedicated account management, transparent pricing, a fast response and a high level of personal service.

Building a long-term Customer Relationship is at the core of everything we do, and we're very proud to have been looking after some of our customers for over a decade now. But for companies and individuals who are new to leasing, there isn't much choice and it can be a bit overwhelming. That's why we've launched our new 5 Star Customer Satisfaction Guarantee – to provide comfort that we'll look after our customers during every step of their leasing journey.

The new customer satisfaction guarantee is also aligned well with our rating on independent customer review site Trustpilot which boasts a 5 Star rating.

Every new and existing customer will receive details with every quote, and details can also be found on our website. View our 5 Star Customer Satisfaction Guarantee here: