Concept Vehicle Leasing

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Concept Vehicle Leasing (a trading style of Concept Automotive Limited), the products we offer, the services we provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Concept Vehicle Leasing

Concept Vehicle Leasing is authorised and regulated by the Financial Conduct Authority. Concept Vehicle Leasing is a credit broker, not a lender.  We provide motor vehicle finance brokerage services to customers via a third party finance partner on a lease agreement.

The services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance products. All the products we offer are optional.

We may receive a fee for introducing you to one of our lenders who assists you with your agreement.

Our Fees

A fee of £248 + VAT (£297.60 including VAT) is payable within 14 days from the date of order, this is an additional fee on top of the rental payment. Our fee provides for the cost of processing your order and for providing support throughout the term of your agreement. You can pay by Bank Transfer or by debit or Credit Card.

Commission Disclosure

We’re required by the Financial Conduct Authority to let you know about the existence of commission, which is our main source of income and enables us to run our business and provide our services to you.  If you decide to use our services and enter into an agreement with a funder and/or with one of our ancillary product providers, we will receive a commission for introducing you to them. We may also receive a commission from the main dealers that we use to supply vehicles. You may have the right to ask us the amount of commission that we will receive from your transaction.  The commission we receive can vary and may impact the amount payable by the customer.

Full details of our commission structure can be found in our commission disclosure policy here

The regulator

Concept Vehicle Leasing is authorised and regulated by the Financial Conduct Authority. Our registered address is SUite 5, Pilgrims Court, 15-17 West Street, Reigate, Surrey, RH2 9BL.  Our Financial Conduct Authority Firm Reference Number is 689247. You can verify our status on the Financial Services Register by visiting the FCA's website at or by contacting the contact centre on 0845 606 9966.

Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Service has not been extended to handle some complaints under the Consumer Credit Act.

Dispute resolution and complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

To help us resolve your problem, you should provide the following information:

  • Your Full Name and Contact Information
  • Full Details of your Complaint
  • Your Lease Agreement Details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks. If you cannot settle your complaints with us, you may refer your complaint for Alternative Dispute Resolution via the British Vehicle Rental and Leasing Association. You may also be entitled to refer your complaint to the Financial Ombudsman Service.

Please contact us for full details of our written complaints procedure.

The financial services compensation scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further details about compensation scheme arrangements is available from the FSCS.

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