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"Roadmap for Success"

Concept Automotive operates within a marketplace which is the subject of continued change attributed primarily to economic, social and environmental pressures. 

Our industry sector is proven to be sensitive to these changes, and our business requires clearly defined core values in order to create a robust model for the future benefit of our customers and our employees.

Our Ambition

Our aim is to grow a successful and sustainable business based on revolutionary products and solutions, with a reputation for providing an inimitable customer experience.  We ultimately want to achieve customer loyalty and value which results in above 90% client retention.
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People & Culture

Fundamental to ensuring a robust business model for the future is the investment in our culture and our team.  Our people are our brand, so our people need to work within a culture which enables them to excel and achieve their goals and ambitions. 

  • Family– a working environment which is comfortable and secure 
  • Passion– a true desire to ensure success for the business and as an individual
  • Energy– maximising productivity with positive drive and attitude
  • Courage– the ability to work on initiative and base decisions on calculated risk
  • Rewarded– recognising the success of our people and their contribution to our business 
  • Fun– a great place to work

Our Vision – Customer Experience

Concept Automotive have created a vision for optimising customer experience in order to maximise retention and encourage referral business.  We look for each and every client relationship to be special where customers feel valued and strong loyalty to our people and brand.

  • Relationship– our aim is to develop long term client relationships, designed to encourage repeat and referral business
  • VIP– our clients should feel important and valued at all stages of their relationship with us
  • Client Interests – expert advice and guidance demonstrated to looking after our clients best interests at all times
  • Integrity– building trust with our clients through ethical trading and transparency
  • Loyalty– encouraging client loyalty and maximising retention

Our Mission – Customer Experience

We can achieve our vision through ensuring we build the right culture and adhering to our preset principals of:

  • Portfolio– a market leading product base, based on unique creativity and innovation
  • Process– streamline and efficient processes designed to ensure we are easy to do business with
  • Leadership– strong and qualified leadership dedicated to our people, culture and vision
  • Profit– measuring success through profitability, ensuring we have sufficient resources to meet our core values and objectives
  • Listen– we must listen to feedback from all sources to further adapt, change and improve our product and service experience

Accredidation

Concept Vehicle Leasing are a member of the British Vehicle Rental and Leasing Association, and abide by a strict Code of Conduct. Further information about why you should choose to use a BVRLA Delivery is available by clicking here. You can view a copy of the Code of Conduct by Clicking Here.

If you have any queries regarding any aspect of our service, please do not hesitate to contact our CustomerServices team on 0800 043 2050.

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Our Awards & Accreditations

  • HSBC South London Business Award 2012 – Winner
  • London Business Awards 2014 – Highly Commended
  • Small Fleet Leasing Awards 2013 – Winner
  • BVRLA Leasing Broker Member Award
  • Small Fleet Leasing Federation