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Five Star Customer Satisfaction Guarantee

It's easy to say that we'll deliver the best possible Customer Service - but we want to put our money where our mouth is. So here's our promise:

Expert Advice

We’re committed to ensuring the best customer outcome.  This means we’ll provide you with honest and impartial advice to ensure you find the right solution for you or your business.

Personal Service

No Call Centres.  You’ll be looked after by a small but dynamic team based in Surrey, and you will have your own Dedicated Account Manager.  We’ll take the time to get to know you and / or your business.

Service Delivery

We’ll never “Over Promise and Under Deliver” – our “Delivery Dates” will be our best estimate based on the information from the dealer or manufacturer.  We guarantee that in the event a vehicle is delayed for more than 30 days, you’ll be able to cancel your order without penalty.

Transparent Pricing

We will always provide clear, fair and transparent pricing with No Hidden Costs or Fees.  We will use BVRLA accredited leasing companies to provide some of the most competitive rates in the business.

Fast Response

We’ll call you back when we say we will, and we’ll always give you the opportunity to speak with  Director if you ask.

How the Guarantee Works

We firmly believe that we will live up to our commitments, but if we don't let us know and we'll put the matter right. We'll also send you a £50.00 voucher for each part of our 5 Star Guarantee which we fail to meet.

Simply give us a call on: 0800 043 2050 or e-mail: and we'll be back to you within 1 working day.

If we're unable to fully resolve any issue to your complete satisfaction, you'll be able to refer your complaint to the BVRLA for independent conciliation.

We'll always abide by any decision made by the BVRLA.

Nothing in our Customer Satisfaction Guarantee will affect your rights as a consumer.

Download our 5 Star Customer Satisfaction Gurantee here.

Download full details of why you should choose Concept Vehicle Leasing for all your Leasing and Fleet Management needs.

View details of our Guarantee on You Tube

Our Awards & Accreditations

  • HSBC South London Business Award 2012 – Winner
  • London Business Awards 2014 – Highly Commended
  • Small Fleet Leasing Awards 2013 – Winner
  • BVRLA Leasing Broker Member Award
  • Small Fleet Leasing Federation