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Initial Disclosure Document

The Financial Conduct Authority (FCA) is the independent regulator of financial services.  The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you.  This document provides information about Concept Vehicle Leasing (a trading style of Concept Automotive Limited), the products we offer, the services we provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Concept Vehicle Leasing

Concept Vehicle Leasing is authorised and regulated by the Financial Conduct Authority.  Concept Vehicle Leasing is a credit broker, not a lender.  We provide motor vehicle finance brokerage services to customers via a third party finance partner on a lease agreement.

The Services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products.  In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs.  It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers.  We will not refer you outside of this panel.  You can ask us for a list of the suppliers who provide our finance products.  All the products we offer are optional.

We may receive a fee for introducing you to one of our lenders who assists you with your agreement.

The regulator

Concept Vehicle Leasing is authorised and regulated by the Financial Conduct Authority.  Our registered address is 126-130 Ewell Road, Surbiton, Surrey, KT6 6HA.  Our Financial Conduct Authority Firm Reference Number is 689247.  You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.

Some services that we offer are not regulated by the Financial Conduct Authority.  However, the Financial Ombudsman Service has not been extended to handle some complaints under the Consumer Credit Act.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading.  However, if you are unhappy with our service and you wish to register a complaint, please contact us:

By Phone: 0800 043 2050

By E-mail: customerservices@conceptvehicleleasing.co.uk

By Post: Customer Services, 126-130 Ewell Road, Surbiton, Surrey.  KT6 6HA

To help us resolve your problem, you should provide the following information:

·         Your Full Name and Contact Information

·         Full Details of your Complaint

·         Your Lease Agreement Details

·         Details of what you would like us to do to put things right

·         Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks.  If you cannot settle your complaints with us, you may refer your complaint for Alternative Dispute Resolution via the British Vehicle Rental and Leasing Association.  You may also be entitled to refer your complaint to the Financial Ombudsman Service.

Please contact us for full details of our written complaints procedure.

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations.  This depends on the type of business and the circumstances of the claim.

Further details about compensation scheme arrangements is available from the FSCS.

Our Awards & Accreditations

  • HSBC South London Business Award 2012 – Winner
  • London Business Awards 2014 – Highly Commended
  • Small Fleet Leasing Awards 2013 – Winner
  • BVRLA Leasing Broker Member Award
  • Small Fleet Leasing Federation