Concept Vehicle Leasing are committed to providing the best possible customer experience, and to ensuring that all of our customers are treated fairly. We want to ensure that we have been as clear and transparent as possible in all of our communication, including details of any fees or charges which are payable in addition to your lease and maintenance agreement.
Our Processing Fee
In relation to your order, a fee is payable to us of £165 + VAT (£198.00) which will be due for payment within 14 days from the date of your order. Our fee is detailed in the quotation and order documentation we have sent you along with our Terms of Business.
Our fee is payable in respect of the service we deliver in processing your vehicle order and lease/service agreements, and for providing a high level of Customer Care for the full duration of your lease. Where support is required throughout the term of your agreement, for example, in processing a mileage review or other administrative work, we do not charge any subsequent fees.
Our Cancellation Fee
In the event that you choose to cancel provision of our service, a fee is payable to us of £850.00 + VAT in the accordance with our Terms of Business, except where your order is delayed beyond 30 days from our original “Estimated Date” as detailed on our New Vehicle Order Form.
Payment of our Fee’s
Our Customer Services team will issue a Pro-Forma invoice which will detail the fee payable. You can make a payment by BACS or Faster Payments, or by Credit or Debit card by calling us on 0800 043 2050. A fee of 2.5% applies for payments made by Credit Card.
Concept Vehicle Leasing is a trading style of Concept Automotive Limited. We are a Credit Broker and not a Lender. We are authorised and regulated by the Financial Conduct Authority. Our firm reference No. is 689247. You can check our details via the FCA website – www.fca.org.uk